Front of House / Receptionists course – (1 day) £350 + VAT

Your front of house team are the first and last point of call on your customers journey. This course is a fun interactive day designed to give your employee the confidence to provide that perfect client centric experience.

The day includes :

Basic anatomy and physiology

How we hear

The psychological effects of hearing loss

The customer Journey

The importance of the Front of house team

How to make you clients experience 5 star…

• First impressions
• Communication
• Dealing with complaints

How a hearing aid works

Trouble shooting/ basic repairs

Connectivity